Terms And Conditions

Terms and Conditions

1. Service Scope

• Packing, loading, transportation, unloading, and unpacking services will be provided as agreed in the service contract.
• Any additional services (e.g., storage, insurance, specialized handling) must be requested in advance and may incur extra charges.

2. Quotation & Payment

• All quotations are based on the information provided by the customer (volume of goods, distance, service type).
• Final charges may vary if actual goods or conditions differ from the initial estimate.
• Payments must be made as per agreed schedule (advance, partial, or full before delivery).

3. Customer Responsibilities

• Ensure accurate disclosure of items to be moved, including fragile, valuable, or hazardous goods.
• Proper labeling of boxes and securing personal documents, jewelry, or cash (these are not covered under liability).
• Provide necessary permissions for vehicle entry, parking, and loading/unloading at both locations.

4. Company Responsibilities

• Provide suitable packing materials and trained staff.
• Deliver goods within the agreed timeframe, subject to unforeseen delays (traffic, weather, strikes, etc.).

5. Liability & Insurance

• Insurance coverage is available upon request; claims must be filed directly with the insurance provider.
• Compensation (if applicable) will be limited to the declared value of goods and subject to policy terms.

6. Prohibited Items

• Explosives, inflammable substances, perishable goods, illegal items, or items restricted by law will not be transported.
• The company reserves the right to refuse service if such items are found.

7. Delivery & Delays

• Delivery dates are estimates; unforeseen circumstances may cause delays.
• Customers will be informed promptly of any changes in schedule.

8. Cancellation & Refunds

• Cancellation must be communicated at least 48 hours before scheduled service.
• Refunds (if applicable) will be processed after deducting administrative or booking charges.

9. Governing Law

• Any disputes will be subject to the exclusive jurisdiction of local courts.

10. Acceptance

• By booking services, the customer acknowledges and agrees to these Terms & Conditions.